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Effective Date: September 1, 2026

Vanguard Waste Management (“Vanguard,” “we,” “us,” or “our”) respects the privacy of our customers and is committed to protecting the personal information provided to us.

This Privacy Policy explains what information we may collect, how we use it, when it may be shared, and the choices customers have regarding their information.

1. Information We Collect

When you request, establish, or maintain service with Vanguard, we may collect information including:

First and last name
Service address
Billing address
Email address
Phone number
Service and account information
Number of carts or services requested
Billing and payment history
Communications between you and Vanguard
Information necessary to process payments
Other information voluntarily provided to us

We may also maintain records related to service activity, including collection issues, missed pickups, cart deliveries, account changes, and customer service communications.

2. Payment Information

Vanguard may use third-party payment processors and service-management providers to securely process customer payments.

When a customer provides a credit card, debit card, bank account, or other payment method, payment information may be collected and processed by our payment processing provider.

Vanguard does not intentionally store complete credit or debit card numbers outside of the systems provided by our authorized payment processors.

Customers who authorize automatic payments authorize Vanguard and its payment providers to process payments according to the customer's service agreement and Vanguard's Terms & Conditions.

3. How We Use Customer Information

We may use personal information to:

Establish and manage customer accounts
Provide residential waste collection or other requested services
Process monthly and other authorized payments
Deliver and retrieve Vanguard-owned carts
Communicate collection schedules and route changes
Send billing and payment notifications
Notify customers of declined or past-due payments
Respond to customer questions or service requests
Send important service announcements
Maintain business and accounting records
Improve our services and operations
Prevent fraud or misuse of our services
Comply with applicable legal requirements

4. Email & Text Communications

By providing an email address or phone number, customers agree that Vanguard may use that contact information for communications related to their account or service.

These communications may include:

Billing notifications
Payment reminders
Declined payment notices
Collection reminders
Route or schedule changes
Weather-related service updates
Holiday schedules
Service interruptions
Account notices
Changes to pricing, policies, or Terms & Conditions

Where required by applicable law, marketing or promotional communications will be handled separately from necessary service-related communications.

Customers may request to stop receiving optional marketing communications. However, Vanguard may continue sending communications reasonably necessary to administer an active account or provide requested services.

5. How We Share Information

Vanguard does not sell or rent customer personal information.

We may share information with trusted third-party providers when reasonably necessary to operate our business or provide services.

These providers may include:

Payment processors
Customer management and scheduling platforms
Accounting and bookkeeping providers
Email and text messaging providers
Website and technology providers
Professional advisors
Other service providers necessary to operate Vanguard

We provide these parties only the information reasonably necessary for the services they perform on our behalf.

6. Legal Requirements

Vanguard may disclose customer information when we reasonably believe disclosure is necessary to:

Comply with applicable law
Respond to a valid court order, subpoena, or other lawful request
Protect Vanguard's legal rights or property
Investigate suspected fraud or illegal activity
Protect the safety of Vanguard employees, customers, or the public
Collect amounts legitimately owed to Vanguard

7. Information Security

Vanguard takes reasonable administrative and operational measures to protect customer information from unauthorized access, disclosure, loss, misuse, or alteration.

We also rely on reputable third-party providers for services such as payment processing and account management.

However, no electronic system, internet transmission, or method of data storage can be guaranteed to be completely secure.

8. Information Retention

Vanguard may retain customer information for as long as reasonably necessary to:

Maintain an active customer account
Provide requested services
Maintain payment and transaction records
Resolve disputes
Collect outstanding balances
Meet accounting, tax, insurance, and legal requirements
Maintain appropriate business records

Information that is no longer reasonably required may be deleted or securely disposed of in accordance with our business practices and applicable law.

9. Former Customers

Ending Vanguard service does not necessarily result in the immediate deletion of all customer information.

Vanguard may retain records relating to former customers when reasonably necessary for accounting, tax, legal, insurance, payment, dispute-resolution, or other legitimate business purposes.

10. Customer Choices & Information Updates

Customers may contact Vanguard to request updates or corrections to their contact or account information.

Customers are responsible for keeping their:

Email address
Phone number
Service address
Billing information
Payment information

current and accurate.

Certain information may need to be retained even after a customer requests deletion when Vanguard has a legitimate business or legal reason to maintain the information.

11. Children's Privacy

Vanguard's services are intended for adults establishing residential or commercial waste collection services.

We do not knowingly collect personal information directly from children for the purpose of establishing waste collection services.

12. Third-Party Services

Vanguard may use third-party websites, payment systems, customer-management platforms, or other technology providers.

Those companies may maintain their own privacy policies and data-handling practices. Information submitted directly through a third-party service may also be subject to that provider's privacy policy.

13. Changes to This Privacy Policy

Vanguard may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, or legal requirements.

The effective date at the top of this policy will indicate when the current version became effective.

When appropriate, Vanguard may notify customers of significant changes through email, text message, account notices, or other reasonable methods.

14. Contact Us

Customers with questions about this Privacy Policy or how their information is handled may contact Vanguard Waste Management through our regular customer service contact methods.

VANGUARD WASTE MANAGEMENT

Service Today. Better Tomorrow.

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